Privacy Policy
Last updated: November 2025
1. Introduction
At Viña Santa Cruz, we are committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, and protect the information you provide us when using our website and services.
By using our website, you accept the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information you provide directly
- Contact information (name, email, phone)
- Reservation information (dates, preferences, special requirements)
- Account information if you create one
- Communications you send us
2.2 Information collected automatically
- Browsing data (visited pages, time spent)
- Device information (browser type, operating system)
- IP address and general location
- Cookies and similar technologies
3. How We Use Information
We use the collected information to:
- Process reservations and purchases
- Communicate with you about your reservations
- Send promotional information (with your consent)
- Improve our website and services
- Comply with legal obligations
- Protect against fraud and abuse
4. Sharing Information
We do not sell your personal information. We may share it with:
- Service providers who assist us (payment processing, shipping)
- Authorities when required by law
- Partners for integrated services (booking platforms)
5. Cookies and Similar Technologies
We use cookies to:
- Remember your preferences
- Analyze site traffic
- Personalize content
- Provide social media features
You can manage your cookie preferences through your browser settings.
6. Third Party Integrations
Our site may include integrations with:
- Google Maps (for location and directions)
- Social networks (sharing buttons)
- Payment platforms
- Analytics tools
These services have their own privacy policies that we recommend reviewing.
7. Information Security
We implement security measures to protect your information, including:
- SSL encryption for data transmission
- Restricted access to personal data
- Secure monitoring systems
- Regular security updates
8. Your Rights
Under Chilean law (Law 19,628 on Protection of Private Life), you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Oppose processing in certain cases
- Withdraw consent at any time
To exercise these rights, contact us at contacto@vinasantacruz.cl
9. Data Retention
We retain your information for as long as necessary to:
- Provide requested services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
10. Minors
Our website is not directed at persons under 18 years of age. We do not knowingly collect information from minors.
Contact
For questions about this Privacy Policy: